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Returns

Some people get their Xero Shoes, put them on, and immediately love them. They walk and run painlessly and with the freedom that Xero Shoes provide.

For others, there could be a process of learning how to tie huaraches, and how to walk and run in minimalist footwear. In fact, one of the points of going barefoot/minimalist is to let the discomfort teach you how to move in a different way… a way that will be more efficient and potentially healing. Getting a blister, or feeling some tension in the cord isn’t a sign that there’s a problem with your sandals, but rather they’re working as they should: They’re giving you important feedback about your form (usually overstriding and/or landing too hard). Once your body/mind naturally figures out how to adjust, those issues resolve themselves. If you have any questions, check out Xero Shoes Forum to see if someone else has already answered your question or solved your problem (they probably have). We’re also happy to help, and are good at coaching over the phone, so don’t hesitate to call: + 61 414 265 398

All that said, here’s the official policy:

We accept returns and exchanges for items that are still in their original, unaltered condition that have not been worn outdoors, within 45 days of purchase.

Your refund/exchange will be processed within 10 business days. Refunds will include the purchase price only.

Xero Shoes is now offering free exchanges on orders within the Australia!

We want to make sure you get the right size the first time out, so be sure to follow the sizing instructions here before you order:

For Feel True Kits: http://www.xeros.com.au/measure/

For Amuri Sandals: http://www.xeros.com.au/venturefit/

That should help make sure you have the perfect fit right out the gate.

If you do need to exchange for a different size, or a different product, contact us within 30 days of your order date and we’ll send you a pre-paid return label. Make sure your shoes are still in new, unaltered condition and haven’t been worn outdoors.

When you receive the return label, toss your Xeros in an envelope and ship ‘em back to us. We’ll send out your new product as soon as we receive the original.

Please note that if you are exchanging for an item with a different price, we may contact you regarding an increase or decrease in your original payment.

We are not able to offer free exchanges for international orders. If you would like to exchange from an international destination, please contact us for shipping fees and payment options.

Our address is:

Stepping Out Footwear Pty Ltd
PO Box 165, Vaucluse NSW 2030, Australia
support@xeros.com.au
+ 61 414 265 398

 

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