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Customer Service

Warranty

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When people ask, “How long will my Xero Shoes last?” we say, “We don’t know, but it’s going to be a long, long time!” (I’ve put well over 5,000 miles on mine.)

That’s why we offer this 5,000 mile sole warranty.

If you wear your FeelTrue® outsoles (or FeelTrue® section of Z-Trail) down to less than 1mm thick at the ball or heel of the foot (not an edge), we’ll replace them with the same product for the following price:

50% off MSRP including regular postage Australia wide, plus $25.00 for International postage.

We don’t expect you’ll ever need this warranty, but if you do here’s what to do:

    1. Contact us by phone or email. Ideally, we’d like your order number, and the product that needs warranty replacement.  If you don’t know your order number, name and email should do it.We’ll provide you with a Return Authorization Number (RAN) and the total cost to ship the replacement.
    2. Send the shoes (Amuri or Umara) or soles (DIY kits) back to us with that information and payment and we’ll get your replacement right out.
      We do not accept returns without a RAN.

Further, Xero Shoes are guaranteed against manufacturer defects for 12 months from the date of purchase. If you purchased your Xero Shoes from anywhere other than our website, you will need your receipt or other proof of purchase.

If you have any other problem with your Xero Shoes, contact us. We will do whatever we can to make sure you’re happy with your purchase.

This warranty is valid for Xero Shoes FeelTrue® outsole products only. Not valid for Vibram Cherry products, laces, or accessories.

PLEASE note: Damage to the Z-Trail by overexposure to heat is not covered by this warranty (so don’t keep ’em in a really hot car or exposed to intense sunlight).

ALSO note:  While our 5,000 mile warranty does not technically cover sole damage from attack by Tasmanian Devils, we may make an exception if you save all the pieces (Yes, this actually happened)

And: We recommend hand washing your Xeros in warm water with a mild detergent. Please allow them to air dry afterwards. Placing your shoes in the washer or dryer may result in deformation and will not be covered under warranty.

We reserve the right to update or modify the terms of this warranty at any time without prior notice.

Feel The World!®